1. Information We Collect
We collect information you provide directly to us, including:
- Account information: Email address, name, password, company name, and domain when you sign up for Fixvis.
- Billing information: Credit card details and billing address when you subscribe to a paid plan. This is processed by Stripe and we do not store full card numbers.
- Domain and keyword data: The domain you submit for scanning and keywords you specify for tracking.
- Communications: Information you provide when contacting our support team.
We also automatically collect certain information when you use Fixvis:
- Usage data: Features used, reports generated, and interaction patterns to improve our service.
- Device and access information: IP address, browser type, operating system, and access times.
- Cookies: As described in our Cookie Policy, we use cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve Fixvis services
- Process transactions and send related information
- Generate SEO and GEO audit reports for your submitted domains
- Track AI engine citations across ChatGPT, Perplexity, Google AI Overviews, Claude, Gemini, and Microsoft Copilot
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service providers: We share information with trusted service providers who assist us in operating Fixvis, including Stripe for payment processing and cloud hosting providers.
- Legal requirements: We may disclose information if required by law, court order, or governmental regulation.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and regular security assessments.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure or deletion request, we will delete your personal information within 30 days, except where retention is required by law.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate personal information
- Right to request deletion of your personal information
- Right to data portability
- Right to opt out of marketing communications
To exercise these rights, please contact us at privacy@fixvis.ai.
7. Cookies
For detailed information about our cookie usage, please see our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Fixvis, Inc.
privacy@fixvis.ai